Share Your Feedback
Share Your Feedback
Living our shared values of integrity and transparency, our commitment to our vendors is paramount to our business practices.
While we encourage all vendors to resolve any issues by first contacting their CAPREIT representative, including procurement and operations, CAPREIT has established the “Vendor Complaint Process” (“VCP”)
The Vendor Complaint Process is a confidential reporting and complaint process that vendors can use when their complaints have not been addressed by their contact person or it pertains to issues covered under CAPREIT’s Code of Business Ethics and Conduct.
Submissions will be taken seriously and properly investigated.
Issue Reporting Process
- Discuss with Local Contact Person
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Have you contacted your procurement representative or a member of the local property management team?
- Discuss with Local Operations Manager
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If your issue has not been resolved by procurement or local representatives, escalate your concern to the Operations Manager.
- Submit Report
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If your issue is of such significance that cannot be resolved through the steps above, please submit a report.
(Link above is to an external, 3rd party website)